People Ops Specialist

Cloudflare Hybrid

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About This Role

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Locations Available: Lisbon, Portugal

What you'll do

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate, detail-oriented, tech-savvy, motivated People Operations Specialist to join our People Ops team within our EMEA region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth, positive, and seamless. You won't just be managing data; you’ll be a champion of the employee experience resolving inquiries with empathy, optimizing our workflows through automation, and ensuring our people systems run like a well-oiled machine as we scale globally. Along the way you’ll have the opportunity to help with the implementation of automated solutions that transform how we manage our People data and programs. If this sounds exciting to you, and you’re ready to roll up your sleeves in a fast-paced, dynamic environment with a growing, global company, we’d love to hear from you.

Key Responsibilities

Champion the Employee Lifecycle: Take ownership of end-to-end processes including onboarding, internal transfers, organisation changes/compensations changes and offboarding, generate/review and update accurate, country-specific employment letters using existing templates. Collaborate with subject matter experts (HR and Legal) ensuring any updated contracts and HR documentation are replaced and reuploaded for the EMEA region.
Architect of Process Documentation: Create, maintain, and regularly amend Standard Operating Procedures (SOPs) for all Ops-related processes. You will ensure our internal knowledge base is the "single source of truth" for the team, making complex workflows easy to follow.
HR-to-Payroll Ownership: Manage the preparation and submission of accurate payroll data. You will act as the trusted bridge between People and Payroll, ensuring data integrity across different geographies.
Systems Super-User: Maintain and optimize our tech stack. You will be responsible for ensuring clean, reliable data within Workday ensuring all changes are processed in a timely manner to adhere to the payroll/business cut- off and managing our recruitment-to-onboarding flow via Greenhouse.
Subject Matter Expertise: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA’s. You’ll resolve issues related to benefits, payroll, and policy with high-quality service and discretion.
Drive Operational Excellence: Don’t just follow processes, improve them. You will identify opportunities for automation, reducing manual work and implementing scalable solutio

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