Senior Pricing & Packaging Manager

As a Senior Pricing & Packaging Manager, you will lead the development, execution, and governance of our pricing strategy across Social Media Management and Social Intelligence solutions. This role will blend strategic analysis with hands-on operational ownership - driving pricing decisions that accelerate growth, protect margins, and enable scalable multi-product adoption.

The ideal candidate is analytically rigorous, commercially minded, and comfortable operating both at the strategic and tactical levels. This role will work cross-functionally with Revenue Operations, FP&A, Product, Customer Insights, and Sales leadership to ensure pricing is both data-driven and operationally executable. The role will report directly to the Director, Strategic Insights.

WHAT YOU’LL DO: 

• Lead pricing models and analysis to drive revenue growth, margin protection, and multi-product adoption.
• Develop pricing hypotheses and evaluate opportunities across tiers, bundles, value metrics, and packaging design.
• Identify and quantify opportunities such as discount leakage, bundle attach rate optimization, AI monetization, expansion unlocks, and cross-sell incentives.
• Build business cases for pricing changes and present recommendations to executive stakeholders.
• Own deal desk pricing reviews, including custom SKU approvals and non-standard discount requests.
• Establish and maintain discount guardrails, floor pricing frameworks, and approval workflows.
• Partner with Sales and Rev Ops to ensure consistent pricing discipline across regions and segments.
• Manage ongoing SKU rationalization, packaging alignment, and pricing configuration updates.
• Support new product and feature launches with pricing design, monetization analysis, and go-to-market readiness.
• Conduct ad hoc pricing analyses to support business needs and executive decisions.
• Ensure pricing documentation, sales enablement materials, and internal playbooks are up to date.
• Partner closely with Revenue Operations on pricing systems, quoting structures, and reporting.
• Work with FP&A to align pricing with cost-to-serve guardrails and margin objectives.
• Collaborate with Product and GTM teams on packaging strategy and value communication.
• Support Customer Insights initiatives including pricing surveys, WTP studies, and customer interviews.
• Monitor market pricing trends and competitive positioning across Social Media Management and Listening platforms.
• Maintain visibility into pricing shifts, value metric evolution, and packaging strategies across the market.
• Provide periodic competitive pricing analysis to inform strategic decisions.
• Perform other related duties as assigned 

WHAT YOU’LL NEED: 

• 12+ years of experience in pricing, monetization, revenue strategy, or related analytical roles (preferably in SaaS or technology environments).
• Strong analytical and financial modeling skills; comfort working with large datasets and translating insights into decisions.
• Proven data visualization, manipulation and interpretation skills and experience, with tools such as Excel, Google Suite, Tableau, Salesforce
• Experience supporting deal desk or pricing governance processes.
• Ability to balance strategic thinking with hands-on execution and operational ownership.
• Strong cross-functional communication skills; able to influence Sales, Finance, and Product stakeholders.
• Experience with hybrid pricing models (seat-based, usage-based, tiered/slab pricing) preferred.
• Accountability: holds self and others accountable to meet commitments
• Business Acumen: has an ability to see the big picture and understands the business implications of opportunities and decisions
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.<